Anima

Anima is arriving to Woodley Centre Surgery from 8am on Tuesday 5th March 2024.

What is Anima?

Anima is the new fastest way to get the care you need. Anima is our new online service which helps you access help and advice you need at the right time, in the right place, with the right clinician.

Your online request through Anima will be handled in exactly the same manner whether you complete the Anima request online yourself, or contact us via telephone where our reception team will ask the same questions to allow us to provide our clinicians with as much information about your health concerns.

We would encourage all patients who can use Anima to do so, as this will help you to avoid the telephone queue and free up our lines for patients who do not have internet access.

By completing an Anima request yourself will provide you with more privacy as you will not need to share your medical problem with one of our receptionists.

Why do we think Anima is a good choice for our patients

Here are some of the benefits:

  • Easy and simple for patients to use.
  • All multiple-choice questions and no lengthy free text.
  • Allows patients to track their request.
  • Patients can be sent a link to the most appropriate appointment.
  • Patients with certain medical conditions can directly book most appropriate appointment without having to be triaged by the Woodley Centre Surgery team.

How it works

If you have a healthcare concern or need to contact the Practice for any medical or admin reason, click on the Anima option and follow the instructions. Fill out the online form, which asks multiple choice questions, similar to those a clinician would ask during an appointment. Anima requests are then reviewed and processed deciding on the right care for you.

We will respond to every Anima request by the end of the next working day.

Please see link to a video below of how to submit an Anima request:

How to login to Anima

Anima does require a login, however, you can use your NHS login if you have one already or have registered and use the NHS app. The advantages of having a log in allows the patient to check their request, see the status and will allow us to send more confidential information in response if needed. Anima will also send you a text message and an email to tell you that we have responded so you can log in to see the response.

Pre-register

We encourage you to pre-register for Anima so you are ready to go when you need it.

For more instructions on how to set up an account, please see: How do I register for an Anima account as a patient?

What about my data?

Anima has been approved by NHS Digital to be used by your GP Practice and the other systems involved in your care. The NHS has a lengthy assurance process to make sure we meet the highest standards of safety and security. Your data is safe and is shared only with your GP Practice for the purposes of your direct care. Your data is stored and sent securely using industry best practices, and we only collect the data that is necessary to allow your GP Practice to provide you with care.