Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- please use Anima, Monday to Friday from 7:30am.
- phone us on 0118 969 7307, Monday to Friday from 8:00am to 6.30pm, if you are unable to complete an Anima form yourself. Our team will complete the form for you over the phone.
- visit the surgery and speak with a receptionist, Monday to Friday from 8:00am to 6.30pm
When you get in touch, we’ll ask what you need help with.
We will use that information to triage your request to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
- use Anima, Monday to Friday from 9:00am.
- phone us on 0118 969 7307, Monday to Friday from 8:00am to 6.30pm if you are unable to complete an Anima form yourself.
- visit the surgery and speak with a receptionist, Monday to Friday from 8:00am to 6:30pm
- use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments are usually booked or arranged in advance and you will be seen by a clinician such as a nurse or healthcare assistant.
- Blood tests
- Cervical screening
- Family planning and sexual health advice
- Vaccinations
- And others…
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system – Anima
- phone us on 0118 969 7307, Monday to Friday from 8:00am to 6.30pm
- reply CANCEL to your appointment reminder text message
Blood Tests
We have a limited number of blood test appointments available in the surgery, blood tests can also be booked at either:
Bracknell Urgent Care Centre click here
or the Royal Berkshire Hospital click here
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Please try to request a home visit before 10.00am and only if it is impossible for you to travel to the Surgery. This will enable the doctors to plan their day.
The receptionist will ask you for information about what you need help with and you may then receive a call with one of our team to discuss how best to manage your problem.