NEW DATA PROTECTION LEGALISATION KNOWN AS GDPR TAKES EFFECT FROM 25TH MAY 2018
23rd May 2018
MONDAYS ARE CHANGING!
Acute Care Team
On Monday 23rd April 2018 we are introducing the services of our Acute Care Team in order to meet the excessive demand for appointments on Mondays.
This service will be operated every Monday until further notice.
Our new Acute Care Team will be made up of
- 2 GP’s,
- Nurse Practitioner
- Paramedic Practitioner
When you call or present to the surgery on a Monday you will be offered a telephone call or an appointment with one of our Acute Care Practitioners on the same day.
You will assist both our administrative and clinical teams if you can provide a Reason for your attendance or a description of your illness in order that the most appropriate clinician is assigned to you quickly and effectively.
You may only discuss ONE medical condition during your Acute Care appointment.
Acute Care includes treatment of short-term illnesses, injuries and disorders. If your condition can be managed without the need for a face-to-face consultation, a telephone call will be offered and an Acute Care Practitioner will return your call that day (morning or afternoon).
Trial of our new appointment system….
Following feedback from both patients and staff, Woodley Centre Surgery has decided to design and trial a new appointment system. The new system will operate mostly through routine/pre-bookable appointments. These routine appointments will be available to pre-book 1-4 days in advance and some available to pre-book 2-4 weeks in advance. Any matter that is urgent and on the day will go straight to the duty doctor who will assess the patient over triage and if deemed appropriate will book the patient in for an appointment face to face that day.
It is hoped that with this new system, appointments will be more readily available to patients and staff will likely have more to offer patients. Please be advised that we also have Nurse practitioners who are able to treat minor illness conditions as well as a pharmacist who can help deal with most medication queries. The receptionist will signpost you to who they believe is the most appropriate clinician for your health concern.
The trial of the new appointment system will last for three months and will begin from the week commencing Monday 26th June 2017. If you have any feedback or queries regarding the appointment system, please direct this to reception. Your cooperation and assistance is appreciated.
Updated 25th May 2017
A fine farewell to Dr Buckle
Dr David Buckle who has been a trusted GP to generations of Woodley and Winnersh patients and valuable colleague to many staff at Woodley Centre Surgery over 30 years, formally retired from General Practice in March 2017.
To commemorate this bittersweet moment we held an afternoon tea party for him at the Oakwood Centre which was attended by patients, staff old and new and several of his former GP trainees and colleagues. A fine time was had by all and we wish Dr Buckle well for the future.
Thank you to everyone who came along to make it a special afternoon and for all the good wishes and comments you left in the book. I'm sure Dr Buckle will look at them with fond memories of Woodley and Winnersh.
Updated 14 March 2017
Autumn/Winter Newsletter now available on home page and in Surgery - catch up with the latest news from Woodley and Winnersh
New Opening Times for Winnersh from 3 January 2017
Following our application to Wokingham CCG to close the Winnersh Surgery (Westfield Road) in the afternoons from January, we are advising patients and other stakeholders that from 3 January 2017, the surgery will be open from 8am until 1pm Monday to Friday. We only received formal confirmation of the decision today (15/12) and apologise for the short period of notice. Over the next few days, I will be putting together some responses to some of the comments that were made during the consultation period which I hope will address some of the issues/concerns. We understand that some patients may choose to register with another practice, but the responses suggested that most would remain with us and we hope that is the case. Appointments to see GPs in the afternoon will be available at Woodley as are late evening and Saturday mornings - please see opening hours for Woodley.
Shaun Paul NICHOLSON - Practice Business Manager
Proposed Changes to Winnersh Opening Hours
We are applying to Wokingham CCG to close the Winnersh surgery (Westfield Road) in the afternoons from January 2017. A letter explaining the reasons and a questionnaire, to obtain your views, has been available at both the Woodley and Westfield Road Surgery sites up until 28 October 2016. The responses are now being analysed and will be reported to Wokingham CCG who will make a decision in November 2016. We will inform you via this website and in both surgeries of the outcome.
We have been rated GOOD by the CQC following our inspection in April 2016. There is still room for improvement and we are continually looking to do this. A link to the report can be found via the link on the right hand side entitled Care Quality Commission.
We have implemented the NHS Friends and Family Test
Woodley Centre Surgery have implemented the NHS Friends and Family Test.
What is this?
It's a way of gathering feedback about the service you recently received from the surgery to let us know what we did well and what not so well. Your reply is not linked with your name or records in any way.
What do I need to do?
It is entirely optional but if you wish you can fill in a brief questionnaire, available at reception and in the doctors' rooms, or go to the link below to answer online.
What are the questions?
You will be asked 'how likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?'. There are 6 options ranging from 'extremely likely' to 'extremely unlikely'. Any additional comments are optional.
How will this make any difference?
It gives you a chance to tell us what you think about your experience… good or bad. You can explain your answer and tell us how we can improve things. We will look at all feedback and use it to make decisions that will make local services better for local people. It is open to all patients, whatever your age or healthcare needs.
We believe that, if our services are good enough for you and your family and friends, then they’ll be good for everyone. So come on and put US to the test by telling us what you think.
If you would like to complete the NHS Friends and Family Test now, please select the following link:
Link for Woodley Centre Surgery NHS Friends and Family Test:
Link for Wesfield Road Surgery NHS Friends and Family Test:
We have included a short video below that explains the NHS Friends and Friends Test
We have also included a BSL version of the video:
The NHS Friends and Family Test does not replace the surgery’s complaints procedure; please contact the surgery if you wish to make a complaint.
Winnersh telephone number change - now 0118 969 7307
Lines open between 8:00am to 6:30pm Monday to Friday.
We have made some changes in the way patients contact the surgery by telephone and the way we handle our telephones in the Winnersh and Woodley Centre surgeries.
We have listened to our Winnersh patients and implemented an 8:00am to 6:30pm Monday through Friday telephone access to our reception team. The surgery is implementing a centralised telephone system which means that there will only be one telephone number should patients need to reach the Winnersh Surgery or Woodley Centre Surgery.
If you want to book an appointment by phone or make an enquiry please call 0118 969 7307.
EPS has arrived... electronic prescribing from 18th September 2014.
Start using EPS
Ask the receptionist at the surgery or at any pharmacy or dispensing appliance contractor that offers EPS to add your nomination for you. Nomination means you choose a place for the surgery to electronically send your prescription to. You don't need a computer to use EPS. You can choose one of the following:
- a pharmacy
- a dispensing appliance contractor (if you use one)
You can change your nomination or cancel it and get a paper prescription. If you don't want your prescription to be sent electronically just tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or the surgery. Tell them before your next prescription is due or your prescription may be sent to the wrong place.
EPS is reliable, secure and confidential. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.
Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser.
Dispensers will also see all the items on your re-order slip if you are on repeat prescriptions.
Benefits of using EPS:
If you collect repeat prescriptions you will not have to visit the surgery just to pick up your paper prescription. Instead, your GP will send the prescription electronically to the place you choose, saving you time.
The prescription is an electronic message so there is no paper prescription to lose.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
If the prescription needs to be cancelled the GP can electronically cancel and issue a new prescription without you having to return to the practice – saving you extra trips.
You may not have to wait as long at the pharmacy as your repeat prescriptions can be made ready before you arrive.
You can get all these benefits if you:
- have a stable condition
- don't want to go to your GP practice every time to collect your repeat prescription
- collect your medicines from the same place most of the time
- use a prescription collection service now.
You will not get as many benefits, if you:
- don't get prescriptions very often or
- pick up your medicines from different places.
Please allow 2 working days for repeat medication requests
If you are requesting repeat medication online please ensure you state which location you would like to collect your prescription from.
IT/Electronic Patient Records Statement of Intent for Woodley Centre Surgery
New contractual requirements came into force from 1st April 2014 requiring that GP practices should make available a statement of intent in relation to the following IT developments:-
- Referral Management
- Electronic Appointment Booking
- On line Booking of repeat prescriptions
- Summary Care Record
- GP2GP transfers
- Patient Access to records.
Please find below details of the practice stance with regards to these developments:-
Woodley Centre Surgery includes the NHS Number as the primary identifier in all NHS clinical correspondence issued by the practice.
Electronic appointment booking
Woodley Centre Surgery currently offers the facility to book, view, amend, print and cancel appointments on- line.
Online booking of repeat prescriptions
Woodley Centre Surgery offers patients the facility to order their repeat prescriptions online. Patients are able to order, view and print their necessary drugs, medicines or appliances on-line.
Interoperable records/Summary Care Record.
Woodley Centre Surgery is already live with SCR. However, if you do not want your medical records to be available in this way then you will need to let us know so that we can update your record. You can do this via the ‘opt out form’ available at our reception.
Woodley Centre Surgery confirms that GP2GP transfers are already active and we send and receive patient records via this system.
Patient access to their GP record
Woodley Centre Surgery is currently working with our system supplier and it is our intention to have this facility available to patients by 31st March 2015.
Newsflash: Care Data Extraction, check latest news
“How information about you helps us to provide better care ”
Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.
It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.
Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.
How your information is used and shared is controlled by law and strict rules are in place to protect your privacy.
We need to make sure that you know this is happening and the choices you have.
Please take time to read this. You need to make a choice.
Benefits of sharing information
Sharing information can help improve understanding, locally and nationally, of the most important health needs and the quality of the treatment and care provided by local health services. It may also help researchers by supporting studies that identify patterns in diseases, responses to different treatments and potential solutions.
Information will also help to:
• find more effective ways of preventing, treating and managing illnesses;
• guide local decisions about changes that are needed to respond to the needs of local patients;
• support public health by anticipating risks of particular diseases and conditions, and help us to take action to prevent problems;
• improve the public’s understanding of the outcomes of care, giving them confidence in health and care services; and
• guide decisions about how to manage NHS resources fairly so that they can best support the treatment and management of illness for the benefit of patients.
What will we do with the information?
We will only use the minimum amount of information we need to help us improve patient care and the services we provide.
We have developed a thorough process that must be followed before any information can be shared. We sometimes release information to approved researchers, if this is allowed under the strict rules in place to protect your privacy. We are very careful with the information and we follow strict rules about how it is stored and used.
We will make sure that the way we use information is in line with the law, national guidance and best practice. Reports that we publish will never identify a particular person.
Do I have a choice?
Yes. You have the right to prevent confidential information about you from being shared or used for any purpose other than providing your care, except in special circumstances. If you do not want information that identifies you to be shared outside your GP practice, ask your practice to make a note of this in your medical record. This will prevent your confidential information being used other than where necessary by law, (for example, if there is a public health emergency).
You will also be able to restrict the use of information held by other places you receive care, such as hospitals and community services. You should let your GP know if you want to restrict the use of this information.
Your choice will not affect the care you receive.
Do I need to do anything?
If you are happy for your information to be shared you do not need to do anything. There is no form to fill in and nothing to sign and you can change your mind at any time.
If you have concerns or are not happy for your information to be shared, speak to your GP practice.
Where can I get more information?
Leaflets in other languages and formats are available from our website.
For more information, including a list of frequently asked questions (FAQs), please go to the website at http://www.nhs.uk/caredata
You can also get further information from the website at http://www.hscic.gov.uk/