Following feedback from both patients and staff, Woodley Centre Surgery decided to design a new appointment system. The new system operates mostly through routine/pre-bookable appointments. These routine appointments will be available to pre-book 1-4 days in advance and some available to pre-book 2-4 weeks in advance. Any matter that is urgent and on the day will go straight to the duty doctor who will assess the patient over the telephone (triage) and if it is appropriate will book the patient in for an appointment face to face that day.
We hope that with this system appointments should be more readily available to patients, and staff will be able to offer more choice to patients. We also have Nurse Practitioners who are able to treat minor illness conditions as well as a pharmacist who can help deal with most medication queries. The receptionist will signpost you to the most appropriate clinician for your health concern.
We will try to book you in with the Doctor of your choice, but this may not be possible and it may be better for you to see a Nurse Practitioner or Practice Nurse. Please be patient with our receptionists, they are not being obstructive.
In an emergency contact us by phoning the usual surgery number; please choose the emergency option.
Cancelling an appointment
If you cannot keep an appointment please let us know as soon as possible. We will always be able to give the appointment to someone else.