Let me introduce myself...
My name is Olivia Alford and my job here at the surgery, as well as being a receptionist, is Carer's Champion.
I am here to offer you advice, information and support when caring for someone.
As a surgery, we decided to take extra care with those who care for others. Unfortunately, it can be very easy for carers to slip under the net in receiving quality care for themselves but we decided to battle this first hand and create a carers package.
Along with this brochure which is full of information and advice, you will also have your very own carer (me!) and I am here to look after you and offer any support or advice or just a chat if needed!
I will also ensure that you are up to date with things like reviews, flu jabs, etc. I, myself, am a carer for my brother who suffers with a disability and also my mother who suffers from a long-term condition, so I know exactly how it feels when it comes to looking after someone.
I am in the surgery regularly and I am always happy to talk and share experiences completely confidentially, as are all our wonderful clinicians!
- What is a Carer?
- Young Carers
- What can Woodley Centre Surgery offer carers?
- Local Services
- Useful Contacts
What is a Carer?
You should recognise yourself as a carer if you care for someone who suffers from an illness, whether physical or mental, a disability, an addiction, if they are frail and elderly, or in short, anyone who is reliant on your care. Carers are normally unpaid and they often don’t choose to become one, it just happens!
Young carers are children and young adults that take on the emotional or physical caring responsibilities that would be expected from an adult. This includes tasks such as cooking, cleaning, emotional support, looking after younger siblings, physical and personal care, managing finances, administering medication and interpretation.
What Can Woodley Centre Surgery Offer Carers?
As I explained in my introduction, I, as a carer’s champion, am here to ensure that all your needs are met and that you feel thoroughly supported by the surgery. We can offer special services to you as a carer such as health-checks, flu jabs, advice and support and access to further services such as counselling and financial support. It will also be logged on our system that you are a carer so anyone that you deal with at the surgery will be aware of this.
I am available in reception Monday-Thursday mornings and Friday afternoons; feel free to ask to see me, call me on the normal telephone number (0118 9697307) or email me at email@example.com.
If I am not available, I am fortunate enough to work with a very lovely team of receptionists and clinicians who are all more than happy to help.
It is so important to remember you are not alone and there's so much support around from social services and local charities which I will now tell you a bit more about.
If you are a Carer, you are entitled to support from Social Services. To find out more about the support that can be offered you can call Carers Direct Helpline on 0300 123 1053 or log onto www.carers.org.
They offer support and advice to carers, organise support groups, campaign for change and help find new ways to reach and support carers.
Tel: 0808 808 7777
This is a charity that works to improve support, services and recognition for carers in the UK. It provides information, advice and education as well as well-deserved breaks for carers. They provide someone to talk to, online and over the phone. Carers Trust website: www.carers.org
Carers Under 18: babble.carers.org
Carers aged 16-25: matter.carers.org
Tel: 0800 169 2081
Whether you need to talk about the person you care for or whether you need a talk yourself, this charity is there for all sorts of advice and support for those over retirement age.
Tel: 0800 319 6789
If you care for someone who suffers with mental health issues, there is a charity called Mind. On their website, they offer lots of help on how to help someone else that you feel may be suffering from a mental illness. It gives you advice on how to emotionally and physically support them, what to do if they do not want your help, what to do in an emergency and how to look after yourself.
Tel (Info line): 0300 123 3393
This is a free, confidential, multi-issue helpline for young people under 25.
Tel: 0808 808 4994
General advice and support for carers.
Tel: 0808 808 7777
There are also local services that can help you.
Berkshire Carers Service
This service provides information, advice and support for unpaid carers in Berkshire. They can help with:
Benefits and grants
Information about health and social care services
Finding training to support your caring services
Meeting other carers
Respite care and planning a break from caring
Managing working and caring.
All our services are free to carers.
Tel: 0800 988 5462
Crossroads Care Wokingham
Crossroads works with over 100 carers and the people they care for, supporting people of all ages and disabilities, providing carers with essential breaks from the stresses of caring.
Tel: 0118 9795324
Crossroads Care Reading
Tel: 0118 945 4209
This is a local charity to help combat social isolation in the Wokingham borough. With 190 volunteers, the charity provides older adults who feel lonely or isolated with friendship and social opportunities.
Useful Contact Numbers
Woodley Centre Surgery/ Westfield Road Surgery: 0118 969 7307
Royal Berkshire Hospital (switchboard): 0118 322 5111
Frimley Park Hospital: 01276 692 777
John Radcliffe Hospital (General Enquiries): 01865 741 166
Prospect Park Hospital: 0118 960 5000
Wexham Park Hospital: 01753 633000
Wokingham Hospital: 0118 949 5000
Bracknell Hospital: 0134 466 2900
Information and Advice
Benefits Agency (Reading): 0118 952 4400
Blind Association: 0118 957 2960
British Diabetic Association: 0171 323 1531
Cruse (bereavement counselling): 0844 477 9400
Mental Health Crisis team: 01635 292020 (between 9-5pm) 01635 292000 (between 5-9pm) 0800 7839505 (overnight)
Red Cross: 0844 412 2750
Relate: 0118 987 6161
Talking Therapies: 0300 365 2000
Boots Woodley: 0118 969 5253
Boots Wokingham: 0118 9784294
Lloyds Woodley: 0118 969 3573
Rankins (Day Lewis, by Loddon Vale Practice): 0118 944 1036
Sainsburys Winnersh: 0118 978 0631
Helpline: 0171 603 8654
Wokingham Mental Health Crisis Service 0118 365 0300 (24 hour service)
Wokingham Mental Health Team: 0118 989 0707
CAMHS Parent Helpline: 0808 802 5544
Woodley Voluntary Cars: 0118 966 6234
updated April 2016