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Advice, information and support when caring for someone

As a surgery, we decided to take extra care with those who care for others. Unfortunately, it can be very easy for carers to slip under the net in receiving quality care for themselves but we decided to battle this first hand and create a carers package.

  • What is a Carer?

  • Young Carers

  • What can Woodley Centre Surgery offer carers?

  • Support

  • Local Services

  • Useful Contacts

What is a Carer?

You should recognise yourself as a carer if you care for someone who suffers from an illness, whether physical or mental, a disability, an addiction, if they are frail and elderly, or in short, anyone who is reliant on your care. Carers are normally unpaid and they often don’t choose to become one, it just happens!

Young Carers

Young carers are children and young adults that take on the emotional or physical caring responsibilities that would be expected from an adult. This includes tasks such as cooking, cleaning, emotional support, looking after younger siblings, physical and personal care, managing finances, administering medication and attending appointments as an interpreter.

What Can Woodley Centre Surgery Offer Carers? 

We can offer special services to you as a carer such as health-checks, flu jabs, advice and support and access to further services such as counselling and financial support. It will also be logged on our system that you are a carer so anyone that you deal with at the surgery will be aware of this.

Please contact reception on 0118 9697307 or email with your query.


It is so important to remember you are not alone and there's so much support around from social services and local charities

For Carers

If you are a Carer, you are entitled to support from Social Services. To find out more about the support that can be offered you can call Carers Direct Helpline on 0300 123 1053 or log onto

Carers UK

They offer support and advice to carers, organise support groups, campaign for change and help find new ways to reach and support carers.

Tel: 0808 808 7777

Carers Trust

This is a charity that works to improve support, services and recognition for carers in the UK. It provides information, advice and education as well as well-deserved breaks for carers. They provide someone to talk to, online and over the phone. Carers Trust website:

Carers Under 18:

Carers aged 16-25:

Age UK:

Tel: 0800 169 2081

Independent Age

Whether you need to talk about the person you care for or whether you need a talk yourself, this charity is there for all sorts of advice and support for those over retirement age.

Tel: 0800 319 6789


If you care for someone who suffers with mental health issues, there is a charity called Mind. On their website, they offer advice on how to help someone else that you feel may be suffering from a mental illness. They also advise how to emotionally and physically support the person you care for, what to do if they do not want your help, what to do in an emergency and how to look after yourself.

Tel (Info line): 0300 123 3393

Get Connected

This is a free, confidential, multi-issue helpline for young people under 25.

Tel: 0808 808 4994


General advice and support for carers.

Tel: 0808 808 7777

NHS Choices

  Local Services

There are also local services that can help you.

Berkshire Carers Service

This service provides information, advice and support for unpaid carers in Berkshire. They can help with:

Benefits and grants

Information about health and social care services

Emotional support

Finding training to support your caring services


Meeting other carers

Respite care and planning a break from caring

Managing working and caring.

All our services are free to carers.

Tel: 0800 988 5462


Crossroads Care Wokingham

Crossroads works with over 100 carers and the people they care for, supporting people of all ages and disabilities, providing carers with essential breaks from the stresses of caring.

Tel: 0118 9795324

Crossroads Care Reading

Tel: 0118 945 4209


This is a local charity to help combat social isolation in the Wokingham borough. With 190 volunteers, the charity provides older adults who feel lonely or isolated with friendship and social opportunities.

Tel 0118 9798019 email:  website:

Useful Contact Numbers

Woodley Centre Surgery/ Westfield Road Surgery: 0118 969 7307


Royal Berkshire Hospital (switchboard): 0118 322 5111

Frimley Park Hospital: 01276 692 777

John Radcliffe Hospital (General Enquiries): 01865 741 166

Prospect Park Hospital: 0118 960 5000

Wexham Park Hospital: 01753 633000

Wokingham Hospital: 0118 949 5000

Bracknell Hospital: 0134 466 2900

Information and Advice

Benefits Agency (Reading): 0118 952 4400

Blind Association: 0118 957 2960

British Diabetic Association: 0171 323 1531

Cruse (bereavement counselling): 0844 477 9400

Mental Health Crisis team: 01635 292020 (between 9-5pm) 01635 292000 (between 5-9pm) 0800 7839505 (overnight)

Red Cross: 0844 412 2750

Relate: 0118 987 6161

Talking Therapies: 0300 365 2000


Boots Woodley: 0118 969 5253

Boots Wokingham: 0118 9784294

Lloyds Woodley: 0118 969 3573

Rankins (Day Lewis, by Loddon Vale Practice): 0118 944 1036

Sainsburys Winnersh: 0118 978 0631

Drug misuse

Helpline: 0171 603 8654

Mental Health

Wokingham Mental Health Crisis Service 0118 365 0300 (24 hour service)

Wokingham Mental Health Team: 0118 989 0707

CAMHS Parent Helpline: 0808 802 5544


Woodley Voluntary Cars: 0118 966 6234

updated April 2016

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