Welcome to the Woodley Centre Surgery Online
Please Note : If you have a life threatening emergency please call 999 or if you require urgent medical assistance out of hours that can not wait until the surgery is open, please call 111 for assistance.
May Bank Holiday Arrangements 2018
Please note that the Surgery will be CLOSED on Monday 28th May 2018
As a result, we will be running our Acute Care Team system (see below) on the days following the Bank Holiday Monday - i.e. on Tuesday 29th of May 2018. Appointments shortly before and after this date will also be moved to mainly "book-on-the-day" appointments.
During the Bank Holiday weekend, if you require medical assistance or advice you should contact NHS 111 (just dial 111, no code is needed) who will advise you or arrange an urgent appointment with the WestCall Out of Hours service.
Alternatively, you can attend the Walk-in Centre in Reading, or if it is an Emergency, attend the Royal Berkshire Hospital Accident & Emergency Department.
MONDAYS ARE CHANGING!
Acute Care Team
On Monday 23rd April 2018 we are introducing the services of our Acute Care Team in order to meet the excessive demand for appointments on Mondays.
This service will be operated every Monday until further notice.
Our new Acute Care Team will be made up of
- 2 GPs,
- Nurse Practitioner
- Paramedic Practitioner
When you call or present to the surgery on a Monday you will be offered a telephone call or an appointment with one of our Acute Care Practitioners on the same day.
You will assist both our administrative and clinical teams if you can provide a Reason for your attendance or a description of your illness in order that the most appropriate clinician is assigned to you quickly and effectively.
You may only discuss ONE medical condition during your Acute Care appointment.
Acute Care includes treatment of short-term illnesses, injuries and disorders. If your condition can be managed without the need for a face-to-face consultation, a telephone call will be offered and an Acute Care Practitioner will return your call that day (morning or afternoon).
Can our in-house pharmacist help with your medication?
Our in-house Pharmacist, Abid Pathanan is here to help patients with all medication queries, care home repeat prescriptions, hospital discharge medications and all things drug-related. If you have a medication-related problem Abid our pharmacist can help.
Extension of the Home Visiting Paramedics Service
Following the huge success of our pilot scheme, we are pleased to report that our home visiting paramedics scheme is set to continue for the foreseeable future. We have 2 very experienced local paramedics to help the GPs in the 5 surgeries of Woodley Centre, Parkside, Loddon Vale, Twyford and Wargrave with home visits. After visiting and assessing the patient the paramedic phones the surgery duty doctor to discuss the plan of management. Feedback about the service continues to be extremely good, providing early, expert care to housebound patients and saving admissions to hospital and journeys to Accident & Emergency Departments.
CQC Inspection April 2016: 'Good' rating!
See our report under 'Further Information' in the right hand column
Our Mission Statement and Values:
Woodley Centre Surgery is a general medical practice offering high quality compassionate health care in a friendly welcoming setting. Our aim is to provide our patients with a personalised medical and nursing service and we work hard to ensure that patients receive the care we would wish for ourselves and families.
To accomplish this we place great value in:
- Our staff, on whom our reputation depends
- Maintaining standards of confidentiality, record keeping and clinical knowledge
- Treating you with respect and courtesy
- Acting as your advocate and guide to health and social services
- Offering easy access to appointments
- Bringing Best Practice to your care
To provide accessible high quality patient empowered health care incorporating 21st century technology, whilst maintaining a personalised service and training the GPs of the future.
Clinical Commisioning Group
Woodley Centre Surgery is part of Wokingham Clinical Commissioning Group (CCG) and together our aim is to improve services and continue to provide a high standard of care to our patients, click here for more information.
Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. We are sorry that medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.
Friends and Family Test
We have implemented the NHS Friends and Family test; if you would like to complete the questionnaire please select the following link or complete a hard copy version of the questionnaire available in the surgery. Please refer to the 'Latest news' section for further information.
Electronic Patient Access Statement of Intent.
All patients now have a named, accountable GP. Generally this is the doctor you see most often but you can of course continue to see whoever you wish.
Important: We have changed the way you order repeat prescriptions on line. Read more
Thank you for visiting our website.
Last Updated 17/04/18
(Site updated 18/05/2018)