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Welcome to the Woodley Centre Surgery Online

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Please Note : If you have a life threatening emergency please call 999 or if you require urgent medical assistance out of hours that can not wait until the surgery is open,  please call 111 for assistance.


CHRISTMAS & NEW YEAR OPENING HOURS 2018

The Surgeries will be CLOSED on:

Tuesday 25th December 2018, and Wednesday 26th December 2018.

The Surgeries will re-open at 8.00am on Thursday 27th December 2018.

The Surgeries will be CLOSED on:

Tuesday 1st January 2019 and will open again on Wednesday 2nd January 2019 at 8.00am.

When the Surgeries are CLOSED and you have a need to see a doctor that cannot wait, you should ring NHS 111 for the Out Of Hours service.

For real, urgent, life or limb threatening medical emergencies, you should ring 999 as usual. Remember, A&E is for Accidents & Emergencies, not for Anything & Everything.

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New Extended Hours

Please click the above link to learn more about Evening and weekend appointments.

For Wednesday and Saturday appointments with a Nurse or Doctor at Woodley Centre Surgery, please ring the Woodley Surgery on 0118 969 7307.

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Changes to Berkshire West CCG routine prescribing for over the counter medicines

From 1 October 2018, Berkshire West GP practices are no longer routinely prescribing a range of over the counter (OTC) medicines and vitamins associated with minor ailments and short term conditions. This was confirmed at the Berkshire West CCG GP Medicines Optimisation Committee on 26 September 2018. The policy is available from the following link to the CCG website at:

https://www.berkshirewestccg.nhs.uk/newsroom/news/posts/2018/september/changes-to-berkshire-west-ccg-routine-prescribing-for-over-the-counter-medicines

This follows a national consultation and subsequent NHS England guidance recommending that a range of over the counter medicines, associated with short term conditions and minor ailments, are no longer available on an NHS prescription.

In the year prior to June 2017, the NHS spent approximately £569 million on prescriptions for medicines which can be purchased over the counter from a pharmacy and other outlets such as supermarkets. 

Medicines which will no longer be routinely prescribed include treatments for colds, coughs, dandruff, mild acne, nappy rash, warts and verrucae, head lice and mild dry skin. A patient leaflet showing the 35 conditions this applies to is available here. The new over the counter medicines guidance will limit the routine prescribing of products that are for:

  • A self-limiting condition, which does not require any medical advice or treatment as it will get better on its own, such as sore throats, coughs and colds
  • A condition that is suitable for self-care, which can be treated with items that can easily be purchased over the counter from a pharmacy or other outlet, such as indigestion, mouth ulcers and warts and verrucae.

However in line with National guidance, this will not affect prescribing of over the counter items for longer term or more complex conditions or where minor illnesses are symptomatic or a side effect of something more serious.

 

Patients are also encouraged to have a supply of essential medicines at home so they can quickly treat common conditions and therefore avoid any unnecessary and inconvenient trips to their GP. A list of useful medicines to have at home is available on NHS website.

 

If patients require any further advice they should contact our Patient Advice and Liaison Team on 0118 982 2720 or email bwccg.bwpalscomplaints@nhs.net

Other useful links:

  • Visit the NHS website for free health advice and information about supporting a healthy lifestyle: www.nhs.uk
  • Details of your local pharmacy and their opening times are available here: www.nhs.uk/chemist

October 2018

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Patient Information

Acute Care Team

In April 2018 we set up a team of acute care health professionals to provide you with an on-the-day service in order to meet the demand for prompt access to appointments. This is proving very successful in meeting demand.

The team is available every day Monday to Friday and is made up of:

  • 2 GPs,
  • Nurse Practitioner
  • Paramedic Practitioner
  • Pharmacist

When you call or present to the surgery you will be offered a guaranteed telephone call back or an appointment to come in to see one of our Acute Care Practitioners on the same day.

It would be very helpful if you could provide a reason for your attendance or a description of your illness in order that the most appropriate clinician is assigned to you quickly and effectively.

To offer this service without a long wait we ask you to only discuss ONE medical condition during your Acute Care appointment.

Acute Care includes treatment of short-term illnesses, injuries and new problems. If you think your condition can be managed without the need for a face-to-face consultation, a telephone call will be offered and an Acute Care Practitioner will return your call that day (morning or afternoon). If your problem is more chronic you are welcome to request a booked appointment in advance with a GP.

 

October 2018


Can our in-house pharmacist help with your medication?

Our in-house Pharmacists, Abid Pathan and Graham Edmunds are here to help patients with all medication queries, care home repeat prescriptions, hospital discharge medications and all things drug-related. If you have a medication-related problem Abid and Graham can help.

Extension of the Home Visiting Paramedics Service

Following the huge success of our pilot scheme, we are pleased to report that our home visiting paramedics scheme is set to continue for the foreseeable future. We have a very experienced local paramedic working fulltime to help the GPs in the 5 surgeries of Woodley Centre, Parkside, Loddon Vale, Twyford and Wargrave with home visits. After visiting and assessing the patient the paramedic phones the surgery duty doctor to discuss the plan of management. Feedback about the service continues to be extremely good, providing early, expert care to housebound patients and saving admissions to hospital and journeys to Accident & Emergency Departments.

CQC Inspection April 2016: 'Good' rating!

See our report under 'Further Information' in the right hand column

Our Mission Statement and Values:

Woodley Centre Surgery is a general medical practice offering high quality compassionate health care in a friendly welcoming setting. Our aim is to provide our patients with a personalised medical and nursing service and we work hard to ensure that patients receive the care we would wish for ourselves and families.

To accomplish this we place great value in:

  • Our staff, on whom our reputation depends
  • Maintaining standards of confidentiality, record keeping and clinical knowledge
  • Treating you with respect and courtesy
  • Acting as your advocate and guide to health and social services
  • Offering easy access to appointments
  • Bringing Best Practice to your care

 

Our Vision

To provide accessible high quality patient empowered health care incorporating 21st century technology, whilst maintaining a personalised service and training the GPs of the future.

Clinical Commisioning Group

Woodley Centre Surgery is part of Wokingham Clinical Commissioning Group (CCG) and together our aim is to improve services and continue to provide a high standard of care to our patients, click here for more information.

Suggestions

Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. We are sorry that medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Friends and Family Test

We have implemented the NHS Friends and Family test; if you would like to complete the questionnaire please select the following link or complete a hard copy version of the questionnaire available in the surgery. Please refer to the 'Latest news' section for further information.

Electronic Patient Access Statement of Intent.

Named GP

All patients now have a named, accountable GP. Generally this is the doctor you see most often but you can of course continue to see whoever you wish.

Repeat Prescriptions

Important: We have changed the way you order repeat prescriptions on line. Read more 

Thank you for visiting our website.

Last Updated October 2018


(Site updated 11/12/2018)
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